How can Booking.com just cancel our apartment … and then refuse a refund?

We had no booking, no explanation … and no money backIn October, I booked an apartment near New York through Booking.com for travel in February, paying £441. Two days later the reservation was cancelled, with no further explanation.Customer services told me it was a “technical issue”, and that we are not the only ones affected. I was advised to find an alternative and, rather shockingly, that it would not be refunding me the money we had paid, and that I would have to take it up with the bank and dispute the transaction. Continue reading......
12 Published By - Money | The Guardian - 2018.01.14. 07:00
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